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TICKET SALES POLICIES

• AcA does not offer refunds, exchanges, or credits if you miss a performance or cannot attend a future performance.
• Ticket prices, show dates, times, performers, and performances are subject to change at any time. AcA may, at its sole discretion, offer refunds, exchanges, or credits in the event of major changes.
• All ticket sales are final. Special promotions and ticket offers are valid on new ticket purchases only.
• Performances are rarely cancelled due to weather. The safety of our guests is our top priority, and if you are concerned about attending a performance due to inclement weather, please call the Box Office at 337-233-7060, which can advise on local conditions and parking.
• Ticket holders may donate purchased tickets back to AcA. The value of the resold tickets supports AcA’s Silent Seats program, which offers complimentary seats to youth and families who would otherwise not be able to access high-quality performances.

WILL CALL PICK-UP PROCEDURES

• Photo ID matching the account name is required to pick up tickets from Will Call.

TICKET RESELLERS

CHILDREN

• Children age five and above are welcome to attend performances at the AcA. The AcA does not censor performances nor make any guarantees of show content. We encourage parents to use their discretion when deciding if a show is appropriate for their child.
• Children age 2 and under do not need a ticket for entry. Children 2 and under who enter free will need to sit in the laps of the accompanying adult. You can purchase a ticket if you need a seat for you 2 and under child.

LOST/FORGOTTEN TICKETS

If you have lost or have forgotten your tickets, reissued tickets will be available to you on the night of the performance at the ticket window. The ticket holder must present a valid ID for identification. Only tickets purchased directly through the AcA may be reissued.

TICKET FEES

• All tickets, regardless of purchase location, include a facility fee retained by the AcA for general maintenance and upkeep of its venue.
• Tickets purchased online are subject to standard credit card fees. Fees vary by performance and ticket price. Tickets purchased at the AcA are not subject to per ticket credit card fees.
• Season Ticket Packages are subject to per package handling fees if the patron requests that tickets be printed and mailed by the AcA.

ACCESSIBILITY

• The AcA strives to make every accommodation possible available to guests needing accessible seating. Seating is limited and we encourage guests to make arrangements in advance.
• The AcA provides an ADA accessible entrance, elevators to its mezzanine sections, listening devices, ADA accessible restrooms, and special seating (including wheelchair, motorized cart, difficulty with stairs and sight impairment)

ITEMS NOT PERMITTED IN OUR VENUES

AcA’s highest priority is our guests’ safety. Please allow extra time for arrival as each guest CAN be subject to security screenings and all bags are subject to being checked. The following items will not be permitted in the venue:

• Alcohol from other locations, drugs, illegal substances or any paraphernalia associated with drug use
• Audio/Video recorders, professional cameras, tripods
• Glass containers of any kind, cans, bottles, coolers, food, and snacks from other locations
• Weapons of any type, including chains, knives, spiked jewelry and firearms (excluding law enforcement officers)
• Pepper spray/mace/other chemicals
• Duffel bags, backpacks or other oversized bags (larger than 12″ x 12″ x 6″)
• Noisemakers such as air horns
• Laser pens/pointers of any type
• Flags/signs/poles
• Fireworks
• Any other item deemed unacceptable by the event/building management team

Questions or having difficulty?